Terms and Conditions

Agreement

These terms are an agreement between you and Harman Group for use of the Harman Express client app and the public pages on this website (privacy policy, terms, and account deletion).

If you do not agree, do not create an account and do not use the service. Separate warehouse staff rules are not part of these client terms.

Eligibility and phone-based accounts

The service is intended for adult clients who send or receive cargo through Harman Express. An account is tied to a phone number and confirmed with a one-time code (phone OTP). There is no password.

You are responsible for the phone number and the codes sent to it. Anyone who receives the phone OTP can manage the account — save addresses, view parcels, and request deletion. Do not share the code or request OTP for a number you do not control.

The service we provide

Harman Express gives you a client account for international cargo forwarding: saved delivery addresses, parcel records after warehouse receiving, tracking by tracking code, in-app status notifications and, when configured, push notifications.

We receive and move cargo between warehouses as a forwarding and warehouse operator. We do not guarantee customs clearance times, release dates, or final delivery dates: those depend on carriers, warehouse operations, customs, and whether your data and documents are complete.

Your obligations

You must use the service in good faith and within the laws of the countries the cargo passes through.

• Give accurate name, phone, and delivery addresses, and update them when they change.
• Send only lawful goods. Illegal, dangerous, or restricted items that are not fully and truthfully declared are prohibited.
• You are responsible for customs and import rules in the destination country, including duties, permits, and supporting documents, unless the operator agrees otherwise in writing.
• Do not present someone else’s cargo as yours or use the account to hide the sender or the contents.

Fees and quotes

This website does not list prices. Fees for carriage, warehouse handling, and related services are shown in the Harman Express app or agreed with the operator.

Do not rely on an outdated verbal estimate until the amount is confirmed in the app or by the operator. Payment uses the methods you are told when you book; we do not invent tariffs here.

Limitation of liability

Harman Group provides forwarding and warehouse-receiving services as a logistics intermediary. We do not claim cargo insurance unless it is arranged separately with you or an insurer.

Timing depends on the route, warehouses, carriers, and customs. To the extent applicable law allows, we are not liable for indirect loss (lost profits, business interruption, or non-pecuniary harm beyond what the law expressly requires).

Liability for delay, loss, or damage is limited to what can reasonably be tied to our receiving and record-keeping service, and is not a guarantee of the outcome of international carriage. Applicable law may give you rights these terms cannot reduce — those rights remain.

Acceptable use

The service is only for your client account and lawful cargo.

• Do not abuse phone OTP: mass code requests, guessing codes, or signing in to someone else’s account.
• Do not try to reach warehouse or staff tools, scrape this website or the app, or disrupt the service.
• Do not bypass account limits or impersonate Harman Group.

Termination and account deletion

Harman Group may limit or close an account if these terms are broken, if we suspect fraud, or to protect warehouses and other clients.

You may delete your client account at any time in the Harman Express app or on the account deletion page on this website. After deletion, account personal data is removed; anonymized parcel and tracking records may remain for logistics and record-keeping.

Delete your Harman Express account

Governing law

These terms and use of the service are governed by the laws applicable to Harman Group’s operations. We do not pick a foreign template jurisdiction or name a country that does not follow from how the operator actually works.

If a court finds one clause unenforceable, the rest of these terms still apply.

Changes, contact, and effective date

We may change these terms if the service or the law changes. The new version applies from the date shown on this page (currently 28 August 2026). If you keep using Harman Express after publication, you accept the changes unless applicable law says otherwise.

Questions about the terms can be sent using the contact details below when they are listed. If no phone or email is shown, use Help in the app or the account deletion page. We do not invent a legal address here.