Privacy Policy

Who is responsible

The service operator is Harman Group. We provide the Harman Express client app and these public pages.

We process data to run client accounts, receive cargo at the warehouse, keep parcel records, and notify you about status. Warehouse staff use a separate app and see the parcel details they need to move cargo between warehouses.

What we collect

The amount depends on how you use the app. In typical use we hold the data needed to create an account, receive a parcel, and tell you its status.

• Account: phone number, full name, date of birth. Sign-in is phone number plus phone OTP; there is no password.
• Delivery addresses: title, location, and region.
• Parcels: tracking code, weight, dimensions, transport type (air, road, or express), and cargo photos kept for warehouse records.
• Device: FCM tokens for push notifications when they are enabled and sending is configured.
• In-app notifications and other data needed to run the service (for example, a signed-in session / access token).

Why we use the data

Personal data is used to provide the service and protect it — not to sell client lists.

• Create and maintain your Harman Express client account.
• Receive, record, and track cargo after warehouse receiving.
• Notify you in the app and, when configured, by Firebase push notifications.
• Prevent abuse: repeated phone OTP requests, access to someone else’s account, or interference with warehouse operations.

Legal bases in plain language

We process data to provide the service you asked for (performing the client service / contract) and to run legitimate logistics operations: warehouse receiving, records, notifications, and abuse prevention.

We do not cite specific foreign statute numbers when Harman Group has no separate legal entity in that country. In applicable jurisdictions you have rights to access, correct, and delete your data — see the sections below.

Who we share data with

Warehouse and storage staff see parcel data (tracking code, weight, dimensions, photos, related addresses) so they can receive cargo and move it between warehouses — including the receiving warehouse and destination storages.

Processors receive only what the service needs: hosting, SMS delivery of phone OTP, and Firebase for push notifications.

We do not sell personal data and we do not hand it to unrelated parties for their marketing.

How long we keep data

Account personal data (name, phone, date of birth, addresses, device tokens, notifications) is kept until the account is deleted.

After account deletion, anonymized parcel and tracking records may be kept for logistics and legal record-keeping. They are no longer tied to your name, phone number, or addresses.

Access, correction, and deletion

You can review and update your name, date of birth, and related profile details in the Harman Express app profile.

You can delete your client account in the app (Delete account) or on this website. The link below opens the deletion page. After deletion, account personal data is removed; anonymized parcel records may remain as described above.

Delete your Harman Express account

Children

Harman Express is not directed at children under 13 (or a higher age if local law requires it). We do not knowingly collect data from such children. If you believe an account was created by a child, delete it in the app or on the deletion page on this website.

International storage and processing

Cargo moves between warehouses in different countries as part of international forwarding. App hosting and processors (SMS, notifications) may be outside your country.

Data is processed where it is needed to receive cargo, keep records, and run the app. By using the service you understand that parcel information may be processed outside the country where you are.

Changes and contact

We may update this policy when the service or record-keeping duties change. The current version is published on this page with its effective date. We aim to describe material changes clearly.

You can contact Harman Group using the details below when they are listed on this site. If no phone or email is shown, use Help in the Harman Express app or the account deletion page on this website. We do not invent a legal address here.